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FAQ


1. What if I forget my password?

If you forget your password click on the “forgot password” tab and enter the email address that you used to register and click submit. You will then be sent an email with a temporary password. Use this password to login and change the password to your liking.

2. What is incognito?

Incognito means that you don’t want your oIncognito means that you don’t want your online status to be seen. To go incognito switch the toggle button to the right to the green color. To turn incognito off and allow your online status to be seen click the tab to the left black color.

3. How do notifications work?

you receive a message on Rumpur. To allow notifications click the toggle button to the right on the green color. To turn notifications off tap the toggle button to the left black color.

4. What is the whistle feature?

A whistle is similar to a flirt.

5. How do I block/unblock someone?

When you receive a message from someone you want to block go to the upper right side of the screen and click block this user. To unblock a user go to settings, click the blocked user tab, click on the user You would like to unblock, and follow prompts.

6. How to buy and manage your subscription plan?

Once your free seconds are over a dialogue box will appears to purchase a plan, tap on
"Pay" > Select any suitable plan you want > Continue > Checkout > Enter your Credit Card details > tap on Pay Now.
After a successful purchase, a message with "Payment Successful" will appear.

7. What if I deactivate my account and want to sign back up?

If you used Facebook to login just login through Facebook again and you will again have access to your account. If you used an email and password, just use your same credentials to log back in.

8. How do I add more pictures to my profile?

To add photos to profile click on the camera icon in the upper left hand corner on the “My Profile” page. Then click the boxes with plus signs (+) on the right side of the page.

9. How do I use video chat?

To use video chat, go to the profile page of the person you want to call. Click the video camera icon in the upper right hand corner of the user’s profile. *You and this user must have exchanged messages initially before you can use video chat.

10. How do I edit my profile?

To edit profile click the lower right hand pencil on the “My Profile Page”.

11. How to check the validity of the purchased plan?

Navigate to Settings > Renewal Date with the amount will be shown at the bottom.

12. How to cancel the subscription?

Navigate to Settings > Tap on "Cancel Subscription" > Tap Yes > subscription Cancelled Successfully



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Contact Us- admindirect@rumpur.com